Return and Exchange Policy


At InitialsToGo, every piece is handcrafted and personalized to your custom needs.  If for any reason an item is received and you are not satisfied, please contact us immediately and we will do everything to rectify the problem.    

At InitialsToGo, you will have 30 days for a refund on all items that have not been worn or damged.  Items must be returned in original packaging.  Each item will be inspected upon return and then given a refund.  Refunds will be given within 5 days of receiving the item.


At InitialsToGo, we understand it can be difficult to pick out a gift for someone.  If for any reason your choice was incorrect, please contact a representative and we will correct it.  Items may also be exchanged for different finger sizes, length of chains and bracelet lengths.  At InitialsToGo, we are always available to discuss any needs.